We would like to show you a description here but the site won’t allow us. Purchased a new BT cordless phone and extentioin. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Options. Virgin Media Wall Socket. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. See where this Helpful. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. I want infinity to be placed in my loft that is current. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. We would like to show you a description here but the site won’t allow us. Removing The Front Of Master Socket Broadban Bt Community. Estonia and the Netherlands have already switched. Home Phone. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Options. Master Socket 5c connection going loose. Different upstream speeds are available at either 2Mbps. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. The cable could be hidden within, or behind, furniture. on 03-07-2023 01:02. Faceplates after second visit. Options. Step 3. I can only find the TV socket. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. TV box - 15 mins. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Solved No Virgin Media Wall Socket At Installation Community 4832746. We would like to show you a description here but the site won’t allow us. Country. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. In response to Vikki_M. So you can either unscrew this one & push on the connector provided in the Quick Start pack. (Wasn’t told of the switchover and only found - 5443370. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. Step 2: Order your Sky Broadband service. Grey/White – White/Grey. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. The answer is yes. However it doesn't work at all. Try each phone on its own in turn. Re: Using existing Bt sockets with virgin. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. However, rather than the piping then entering. I shall have a look through my cables and see what fits. This can sometimes be improved by installing a small device. The master socket normally belongs to the phone line provider and in theory can't be moved. Hi all, I have been having a look around and not found a 100% clear answer to my question. 0 Kudos. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Jacopo Member. Step 2. Tudor. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Please help. 17: Community Champion. com. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. We would like to show you a description here but the site won’t allow us. My Virgin Media App. We have the quickstart pack but sadly cannot get broadband set up and working. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. . Dial 17070, then following the prompts. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. Hub 3 in modem mode was Solid Red light and. Unplug the telephone from the telephone wall socket. I have had Virgin Media during the last year, but have now requested. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Solved: Help with wiring - Virgin Media Community - 4630592. All the sockets are put in for you if they do not exist already e. Virgin Media. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. We have the quickstart pack but sadly cannot get broadband set up and working. Joining in. A non-split socket will have the sockets and screws in the middle. I don't longer work there. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. In response to Jonny-M. VM BB TV Landline. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. The top “capped” one is marked FM & has been disused since cable went digital. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. For a wires-free alternative, you could use a cordless phone setup. Moving from Virgin Media cable to TalkTalk wired. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Reply. 1 ACCEPTED SOLUTION. For much more detail. For a wires-free alternative, you could use a cordless phone setup. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. No, what you need to do is switch the extension wiring from the BT socket to the VM one. (I did this video to help/guide new engineer as I did not find any for my self when I started. the street is enabled for the service. Customer since 1993. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. The house has the brown external junction box fitted to the front of the property on the. I then unplugged the Pod and plugged it back in again and then it worked. easy install. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. Master Socket Issues And Sd Tests Plusnet Community. How to install Virgin Media broadband. Then press and hold the security button on one of the original adaptors in your network for two seconds. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. A third lead from the back of the router. Answered! Go to Answer. When it comes to the phone I'm confused as to what cable they'll use. There will be two distinct input lines coming from each end of the socket. Your wiring is then disconnected from the network, and can cause no mischief. 2: Seeker. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. If there is extension wiring attached. Sign in . Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. • Under Wireless Frequency 2. Is it necessary to plug the cable to socket for having wifi, if so what can I. See where this Helpful Answer was posted. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Winner: Tie. Vonage 2nd line. Manage Your Account. Options. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Mobile devices & unlocking. Connecting Hub 3 To Extensions Virgin Media Community 4797660. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. We moved the hub upstairs to obtain better coverage - 4863967 - 2. 17 Apr 2018. Security matters. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. A third lead from the back of the router. Andrew Ferguson, andrew@thinkbroadband. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Trouble shooter. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. craigmc89 • 1 min. 29/07/15 - 16:50 #1. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. Re: Connecting existing extensions to VOIP phone. 6%, while Virgin Media was only slightly behind with 65. You should have around 50V DC across those. While ordering I asked how it would be handled, they said they'd use the existing BT copper. Community home. Registration is fast, simple and absolutely free so please join our community today. Connecting Hub 3 To. Options. 0. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. Faint or Intermittent Noise Perform a Quiet Line Test. Don’t plug the power cable into a plug socket yet. Following the installation and verification of its functionality, you can browse the web or. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. How to install a microfilter. Solved: I have one phone socket in my bedroom that no longer works. If the problem goes away, then the fault lies with your wiring or devices. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Kind regards Jodi. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. VM BB TV Landline. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. We would like to show you a description here but the site won’t allow us. Everything is converted to specialised triple screened coaxial cable. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. This is usually marked as Line 1. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. 100. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. This setup works with any of our TV boxes powered by TiVo. Very poor advice. Plug the cordless base station into. All the sockets are put in for you if they do not exist already e. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. on 12-04-2022 15:50. If possible, I would like to get rid of this rather ugly white. There will be two distinct input lines coming from each end of the socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The modular isolator shown is exactly what VM currently install. Obi202 To Phone Extension Uk Voip Forums. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. Tried looking but can't see a way to book an engineer for this? Thanks. Home broadband & landline. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Manage Your. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Media Prep House Rewiring Fix Community Forum. However, if you'd like we can send out. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. It will pull out from the socket. The wall box may be branded with the logos of an old cable TV company (not VM). Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. Switching from Virgin Media to Vodafone. Therefore a WiFi based device is not feasible with this current setup. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. Superfast Broadband. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. If the property has Virgin Media cabled up, it would only mean you need the Virgin. Josh235. Your telephone service from any of the UK Service Providers, other than Virgin. We will certainly investigate this matter for you. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. 29/07/15 - 16:50 #1. When you place your order, we'll let you know. Rob. This only affects landlines. Re: Virgin Media Master Socket. Green/White – White/Green. However the wall. Remove the existing telephone cable from your wall socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 4. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. Connect your devices to the new hub. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. VM BB TV Landline. I don't work for Virgin Media. . We all know and love the internet and TV services that can enter our. 2. 04-11-2022 15:05 - edited 04-11-2022 15:17. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. Virgin Media; My Virgin Media;. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Switching from Virgin Media to Vodafone. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. No, you can keep using the same phone you’ve always used. Forum; Apps. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). VLNeedham. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). cable from wall. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. For the ADSL faceplate, you will need to connect the two RJ11. Account - Cable. on 11-11-2021 10:40. Could wire the cable to the internal connection within the socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 17-02-2023 12:46. The - 3982847 - 4. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. CryptoStep 2: Order your TalkTalk Broadband service. All the cabling is the property of Virgin Media and must not be touched. 29-12-2022 20:58 - edited 29-12-2022 21:00. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Re: Using existing Bt sockets with virgin. Open the Master Socket up. BT had a rating of 67. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Re: My Flat doesn’t have wall socket. Virgin Media have used the Openreach socket to provide telephone services. 23/03/17 - 01:22 #2. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. LincolnVoda. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. The trueCall standalone device. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Thank you. TV box - 15 mins. Phone. My Virgin Media App. 168. Virgin Mobile. If you can't find it, have a look outside for. I think you have failed to grasp the problem. We would like to show you a description here but the site won’t allow us. Ethernet cable is faintly easy to hide. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 168. 1) At the master socket disconnect the exchange line. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Turn on and start the Box. I have had Virgin Media during the last year, but have now requested Vodafone broadband. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Stream from Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So, a 50 minute broadband, TV and phone. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Aug 8, 2019. Back a step. This will allow a RJ11 socket at the telephone. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. It explains the differences between the old NTE 5A m. Manage Your Account. He will drill through into the lounge and connect an internal access point to the brown box on. . Available with M50 broadband or faster. #1. Landline operators in the UK will switch every home phone in the. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. After I have a BT line. No vm wall socket. We only have the Open reach Master socket 5C. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. My Virgin Media App. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I'm currently renovating my living room, including the electrics. Forum Team. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. Plug into the wall socket Push the red label end of the white cable, into. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. Preparing for Landline changeover to fibre. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. How long will the QuickStart installation take me? WiFi Hub - 30 mins. There are three cables at the back of the router. Oblivion Posts: 20,248 Forumite. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I recently already mys first household and have been taking a face to which VM installation at the property. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. you’ll find a corresponding master socket within your.